Ryan Weaver | UX Strategy & Design

Rolling Meadows, IL 60008 | 847-877-8219 | coffeeandux@gmail.com | www.coffeeandux.com


  • User-focused design professional with a strong desire to deliver excellent end-to-end experiences and a proven ability to define problems, research and analyze qualitative and quantitative data, ideate and design solutions iteratively, and manage continuous product improvements
  • Respected leader and team member, blending technical and creative experience with psychology and business degrees to understand and empathize with all stakeholders while working cross-functionally in a fast-paced, Agile environment to identify and solve problems, prototype, test and complete projects

Strong Skills & Experience

  • Wireframing & prototyping: Pen & paper , Sketch, Invision, Axure, Adobe CS
  • Product management: JIRA, Microsoft TFS, Aha!, ruthless prioritization and Agile/lean methodology
  • Content management: Microsoft SharePoint, WordPress, IBM Digital Experience (DX)
  • Research & analysis: Interviewing, Google Analytics, Google Tag Manager
  • Digital: HTML, CSS, A11y Accessibility


September 2018 - Current

User Experience Lead

Thinkship – Chicago, IL

  • Create and execute  user experience processes and strategy in an Agile agency environment across several products and projects

October 2017 - June 2018

Senior User Experience/User Interface Designer

RedShelf – Chicago, IL

  • Developed design processes in an organization where they had not previously existed
  • Lead the hiring and management of a design team
  • Established a design system including typography, iconography, and application components
  • Created workflows and wireframes for several new products in the education technology space

October 2016 - October 2017

Lead User Experience/User Interface Designer

OpinionLab, a Verint Company – Chicago, IL

  • Collaborated with the product team, customers, front-end development, and subject matter experts to plan
    and prioritize new tools, new reports, and updates to the OpinionLab product suite
  • Represented OpinionLab UX on the Verint Product Strategy Group, a corporate multi-product integration
    planning organization tasked with creating holistic customer insights across several VOC products
  • Lead the creation of a UI and typography style guide to modernize the reporting platform interface
  • Designed a new export tool that rapidly became the second most-used feature in the reporting portal

November 2015 - October 2016
April 2012 - November 2015

User Experience Designer

Previously: Digital Marketing Analyst, Web Marketing Analyst

Essendant, Formerly: United Stationers Inc., Lagasse LLC – Deerfield, IL

  • Plan, prioritize, and produce continuous improvements to the intranet that enable associates to work more effectively, such as customizable quick links, a feature used by over 30% of active users
  • Identify and interview key associates throughout the organization to discover pain points regarding collaboration and the shortcomings of the tools provided by the organization
  • Analyzed and presented the existing information architecture of the customer portal site
  • Designed the user interface of a new SAAS service desk application
  • Ongoing content management and user experience improvements for multiple internal and customer and customer-facing websites built with SharePoint, WordPress, and HTML & CSS
  • Created website requirements and test cases to enable migrating users to a new customer portal as one component of a business-wide integration project

December 2010 – April 2012

Ecommerce Product Manager

MMA Warehouse, LLC – Wheeling, IL

  • Launched three ecommerce websites on the Demandware platform
  • Coordinated with marketing, creative to plan and implement a series of successive Black Friday campaigns and promotions, increasing YOY revenue 11.9% for the holiday weekend
  • Illustrated and coded sizing guides for t-shirts and other products
  • Achieved a 91.1% successful on site search rate from August to December 2011

August 2002 – December 2010

Merchandising-Purchasing Manager, Computer and Information Systems Manager

Action Village Holdings LLC – Wood Dale, IL

  • Managed a team of eight full time employees engaged in content production including photos and video, descriptions, categories and maintaining secondary sales channels including eBay and Amazon
  • Coordinated with buying staff and vendors to reorder existing merchandise for over 200 vendors
  • Created cross sales, add-on sales, similar item suggestions and other promotions



UX Certified, UX Management Specialization

Nielsen Norman Group


User Experience Design (UXD)

General Assembly – Chicago, IL


Masters of Business Administration: IT Management 

Western Governor’s University – Salt Lake City, UT


Bachelor of Arts: Psychology

Minors: Photography, Philosophy

Purdue University – West Lafayette, IN